FAQ

When/How do you bill?

We offer a subscription service that automatically bills weekly depending upon the day you sign up through the website. Ex: If you sign up for services on Tuesday, your credit card on file will be charged each week on Tuesday. There is also an option to pay by month via PayPal/Venmo/or Website invoice. For this option, please contact us via our Facebook page or email us on our Contact form and we can help get you set up with a customer account!

wHAT IS YOUR INCLEMENT weather POLICY?

If extreme weather (blizzard, ice storm, significant snowfall, dangerously extreme temps, torrential rain, severe thunderstorm/tornado, etc.) is in the forecast on your scheduled pickup day, you will be notified and we will adjust or reschedule your service around this weather activity to the best of our ability and as close to your regularly scheduled day as possible. During the winter, it is not uncommon that inclement weather may cause several days of service delays in a row. In this event, your weekly service may be postponed until the following week. It is important to note that if you experience such an extended delay, you WILL still be billed in full for the postponed week of service. The following week (or subsequent weeks) often includes a significant increase in the amount of time and labor spent by technicians to complete a quality clean in yards. As we know, dogs don't stop pooping when it snows, as evidenced by the nightmare that can await us during spring thaw! Our weather policy is industry standard and is in no way intended to short change our customers or short cut our service quality. Catching up after extended delays can exhaust our team- so a week or two week-long service postponement is our last resort in adjusting to extended periods of inclement weather conditions. We remain open to hearing specific requests from customers during these delays. Please don’t hesitate to reach out with questions or requests should they occur!

Weather related announcements regarding service can also be found on our Facebook page.

What happens if i notice technicians missing piles?

Our goal during service is to take our time and walk a thorough grid pattern to ensure we remove every single land mind from your yard- but the reality is we may fall short and miss piles through the course of ongoing service. Staff error, overgrown grass, and falling/piles of Autumn leaves are all conditions that can contribute to a lapse in quality. We have an “open door policy” for customer feedback. We need honest communication from all of our customers in order to serve you well. Please report missed piles or any other service errors via text or phone call to the Routes Manager or Owner. We will return, upon request, within 24 hours of the report for a FREE quality cleaning! You can also help us by limiting the conditions in the yard that may provide quality challenges to Scoop Technicians.

Can we pick what day you come?

We have scheduled out routes for certain parts of our service areas to certain days and will try to schedule you accordingly. But if there are extenuating circumstances we can try to accommodate your schedule. 

Do we need to be home when you service our yard?

Not at all! We're always happy to meet and greet our customers, but it's not necessary you are home. Simply leave yard access information for us when you sign up for services.

If we want to take the winter or time off, how does that effect our service?

If you choose to take some time off, when we return service you will be charged for an initial fee again, and then back to regularly scheduled service & billing. 

Are we responsible for throwing away the waste bags?

Nope! That's a service we provide for you as well. 

Do you give Military discounts?

Yes we do for all active military! Let us know you are active military during the contact process and be willing to provide ID if necessary.

Do you PROVIDE one-time pickups?

Absolutely! Please email us on our Contact form.

What about leaves in the yard?

We do our best to work around them, but fallen leaves in the yard may affect the quality of a pickup by hiding that doggy doo-doo and technicians may lack the time to thoroughly search though multiple leaf piles. We want to be cooperative in keeping your yard the highest quality clean possible, so customers who can keep leave coverage minimized helps us maintain consistent quality.

What’s the best way to know the latest information about pickups?

We will keep you updated on information by posting to our Facebook page as well as text message and email. Please email or text us with your cell phone number that you wish to use for relaying information if you haven’t already done so.